Data Protection Complaints

If you have a concern about how we have collected or used your personal information, we encourage you to contact us directly in the first instance. We take all data protection complaints seriously and will handle them promptly and fairly.

How to make a complaint

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You can submit a complaint to us in any of the following ways:

  • By email: info@totalbalanceclinic.co.uk

  • By post: Total Balance Clinic, 106a London Road, Hemel Hempstead, Herts, HP3 9SD

  • By phone: 01442 211899

  • In person at the clinic

We will accept complaints however they are submitted, including via social media.

What happens next?

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  • We will acknowledge your complaint within 30 days of receiving it

  • We will investigate your concern and respond to you without undue delay

  • Where possible, we will aim to resolve your complaint to your satisfaction

If you remain dissatisfied

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If you are not happy with our response, or if you feel we have not resolved your complaint adequately, you have the right to escalate your complaint to the Information Commissioner's Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF